What good looks like
New starters learn the job in the order they’ll do it, with the reasoning behind each step. Your experts get their time back. The knowledge that lived in a few heads is written down, explained and usable by everyone.
Experienced people know how to do the job. New starters learn it slowly, by asking them. We turn what your experts know into onboarding eLearning new people can follow on their own.
A free first call. You bring the subject, we bring how we’d approach it.
New starters learn the job in the order they’ll do it, with the reasoning behind each step. Your experts get their time back. The knowledge that lived in a few heads is written down, explained and usable by everyone.
In most teams, new starters learn by asking experienced colleagues. It works, slowly, and it takes your best people away from their own work.
Sit with your experienced people and get out of their heads what new starters always ask and always get wrong. That’s the core of the course.
Teach what people need on day one, then in week one, then in month one. Not everything at once.
New starters follow rules better when they understand them. Explain the reason behind the steps that look odd from the outside.
New starters forget most of what they hear in their first week. Give them short pieces they can return to when the situation actually happens.
Watch the next few people use it, and fix what confuses them. They’re the only ones who can see what the experts take for granted.
Tell us about it. In one conversation, we’ll tell you what we’d do and whether we’re the right people. No fee, no obligation.
Test us on one subject