The risk approach
An audit method nobody applied correctly. One module became three.
So they can do it.
Knowing and doing are different skills. We build the training, guides and tools that get people doing the new thing correctly, including the subjects nobody expects to be interesting.
Test us on one subject
A free first call. You bring the subject, we bring how we’d approach it.
You need Perform when…
Everyone completes the mandatory training but has difficulty remembering what to do when it matters.A procedure keeps being done wrong, and your experts spend their time answering the same questions.People have the new system but not the confidence to use it properly.Experienced people know how to do the job, but new starters take too long to get up to speed.People need to make the right call when there’s no time to look up the answer.People know the procedure, but struggle when the situation doesn’t fit the example.People are promoted into new roles but expected to learn the hard parts as they go.
How to make people do it
People can complete a module and still get the job wrong. Good performance support does four things:
- 1Teaches the decisions, not the document. People need to recognise when a rule applies and know what to do next.
- 2Practises the hard cases, the grey areas and exceptions, because that’s where the risk lives.
- 3Fits the work, in the order people do it and at the moment they need it.
- 4Frees the experts, so the people who know the subject stop being the help desk.
What you get
- 1The Alignment Brief: what people must be able to do, and how we’ll know they can.
- 2The Learning Blueprint: the idea, the structure and the format, before anything is built.
- 3The learning itself: interactive modules, scenario-based training, guided tours of a process or method, built for your platform.
- 4The support around it: job aids, visual guides and practical reference materials people can return to when the work is happening.
Two matching cases
Drawn by hand
A precise, dull defect process, narrated and drawn by hand.
Fair questions
Will it work on our learning platform?
We design learning for the platform you use and check the technical requirements before we start. We can confirm the right publishing standard with your team, including SCORM or xAPI where needed.
Can you make mandatory training engaging without making it longer?
Usually, yes. The aim isn’t to add entertainment to a module. It’s to find a clearer way to teach what matters, so people spend less time clicking through and more time learning what to do.
Do you write the content, or do we?
We do, from what your experts tell us. They check it for accuracy on the Storyboard.
What do people need to be able to do?
Test us on one subject, and we’ll tell you where we’d start.
Test us on one subjectA free first call. You bring the subject, we bring how we’d approach it.