Test us on one subject

Promoted people shouldn’t have to learn the hard parts alone.

Good specialists become team leads and managers, then learn the hardest parts of the new role by trial and error. Our first-time manager training prepares them for what changes on day one.

Test us on one subject

A free first call. You bring the subject, we bring how we’d approach it.

Sound familiar?

“People are promoted into new roles but expected to learn the hard parts as they go.”
“Our new team leads were great engineers. Nobody taught them to lead.”
“The role description lists responsibilities, not how to carry them out.”
“The first mistakes in a new role are expensive and predictable.”

What good looks like

People step into a new role knowing what changes, which decisions are now theirs, and how to handle the situations that catch most newcomers out. They learn the role on purpose, with less trial and error.

What first-time manager training should cover

Most new managers were promoted for being good at the job they no longer do. The hard part isn’t the theory of leadership. It’s the handful of situations that catch almost every newcomer out in the first months.

  1. 1

    What changes on day one

    A new manager’s work shifts from doing the job to getting it done through others. Make that explicit: what they should stop doing, what they now own, and which decisions are now theirs.

  2. 2

    Leading former peers

    Many new managers now lead people who were their colleagues last week. Give them a way to have that first conversation, and to set expectations without pretending nothing has changed.

  3. 3

    The difficult conversations

    Feedback, underperformance, saying no to a request: these are the moments new managers put off longest. Rehearse them with realistic scenarios, so the first real one isn’t the first attempt.

  4. 4

    Deciding without all the information

    New managers often wait for a certainty that never comes. Show them how to decide with what they have, when to escalate, and how to explain a decision to the team.

  5. 5

    The rules nobody mentions

    Every role comes with rules nobody mentions until they’re broken: approvals, budgets, HR processes, compliance. Put them in one place, in plain words, where people will look when they need them.

  6. 6

    Learning across the first months, not one course

    A two-day course before the promotion is forgotten by the first difficult week. Spread the learning across the first months, in short pieces at the moments they’re needed. The same goes for other new roles: our crisis team training taught each role in fifteen minutes, ready for the day.

Which moments apply

Proof

Tech Tricks: the project on two phones

Tech Tricks.

Three TV shows that teach technical raters the definitions that trip them up.

Practise what you teach: the project on two phones

Practise what you teach.

Four modules of ecodesign, from climate context to life cycle assessment, with AI kept to a minimum.

See all the work

Which role change catches people out?

Tell us about it. In one conversation, we’ll tell you what we’d do and whether we’re the right people. No fee, no obligation.

Test us on one subject